Cleaning on the go
Due to an increasingly demand of service, Homehello expanded its operation to other major cities including Melbourne and Brisbane. Along with the geographic expansion, the company wanted to release its major updates of the platforms including 2 brand new mobile apps - One for clients, another one for partners.
To comply with my NDA, I have omitted confidential information. These designs are a reinterpretation of the finals.
My Role
I was part of the Agile team and responsible for the experience strategy and visual design of two cross-platform mobile apps. I lead the UX work, producing all major deliverables and presenting these to the product managers between September 2015 and December 2015.
The Plot
Imagining a new way to sync information between clients, admin and partners. When a client books a job from specific cleaner. The booking information will go directly to the cleaner's app with notification saying " Emma booked you on 12th Dec 2015". The cleaner opens the app check for the details and accept the job. On the booking date, the cleaner has problem with parking and might be late for 10 minutes. She opens the app, sends a pre-defined message " Sorry, I will be late for 10 minutes".
On arrival, the cleaner uses "Check-in" feature to notify both client and admin that she is already at the appointment. After finished the job, she uses the app to "check-out" then leave the house. On the way home, she gets another message saying that there is a jobs within 3 km where she is. So she checks the job's spec and goes to the place. The admin does not need to do any admin task. Everything is automated.
"The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through."
Sydney J. Harris
Build Fast & Cheap
With a "build first, improve later" view, we aimed to get apps done in a short time frame to engage more users because we believe real feedbacks are far more valuable than theoretical assumptions.
A very lean UX approach
We downed for a lean approach which focused on rapid prototyping and user feedback. This approach minimised the time spent heading down the wrong path, so expected to speeds up development time significantly.
Plan and Tools
I created wireframe and prototypes to based on the vision, design principles and content strategy. Sketch was used to create wireframes and visual design while Affinity Designer was used to produced graphic assets. For prototyping, I used Principle which is one of the most advanced prototyping app on the market.
Cross-platform Deployment
Because of the strong will to get thing out there as soon as possible, we opted to build the app using the Ionic Framework which allowed for code reuse and deployment of builds cross‑platform. Unfortunately, this was a poor choice that significantly affect the user experience.
"The only source of knowledge is experience."
Introducing HomeHello App
A better way to clean your home.
Book, manage, review your cleanings.
Refer your friend, get $25 each for each successful invite.
Design Details
Introducing HH Partner App
Meet your new organiser.
Track your booking, claim open jobs.
Review rating, improve and get rise.
Design Details
